LEGAL
Returns / Replacement Policy
How Saarthva handles damaged, incorrect or defective supplies.
Last updated: September 2026
Reporting an issue
If an item arrives damaged, defective or not as per the approved specification, report it to us within 48 to 72 hours of delivery with photographs and your order reference. We will coordinate inspection and resolution with the vendor.
Resolution
Depending on the category and the vendor's terms, resolution may be a replacement, repair, credit note or refund. We will confirm the applicable resolution for your order and follow it through to closure.
Custom and made-to-order items
Custom-sourced, branded or made-to-order items (for example uniforms, gifting or fabricated components) cannot be returned unless defective or not as per the approved specification.
How to raise a request
Write to support@saarthva.com or call / WhatsApp +91 92126 36329 with your order details.
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